AC Hotel by Marriott Kansas City Plaza

Hotel is nice with private parking and a solid shower. Located in Westport so a bunch of walkable options right outside your door. Reason for the 5 stars though is for the front desk girl working 12/29 (sorry I didn’t get your name). Was incredibly nice to my pup and helped me out on a couple of occasions. Hope management recognizes you for a great experience!

We've stayed twice and things went down hill fast. In 2023 breakfast is now $15 per person, and it's not good. We had better breakfasts when we lived in Taiwan, which is saying something. Kitchen staff was rude too — twice! And we're polite, smiley people! We gave the place two chances for Pete's sake! I rarely leave reviews, but this place is either terrible at communicating, at best, or – at worst – outright dishonest. We won't stay here again. They clearly remodeled, so everything looks nice on the outside but the rooms are tiny and parking costs $25. Whatever you think you're paying, add at least $60 and maybe more!

The location was great for what we needed, which was to be close to KU Med. I asked for a handicap accessible room and was assured that we had a roll in shower. Which was far from it. First, the shower door doesn’t even open all the way, it is blocked by the towel rack that hangs at the top, therefore I had to squeeze into the shower itself. The floor was slick, there were no handles in the shower or even by the toilet. Not sure what makes it handicap accessible. The shower hose is at a level that if my aunt (who is in a wheelchair was able to get in there with a shower chair) was able to get in there wouldn’t have been able to reach it. The description on the website is very misleading. The room itself is nice and big and is accommodating for a Wheelchair..the bathroom is whole different story. Very disappointed, especially when someone is needing to take shower and is unable after being assured they can. Won’t be staying here again. And besides that…$25.00 for parking…please😡

Rooms are small. One little desk to hold your laptop, any other things you need handy and the coffee station that never gets used and eats up a good third of the surface. Rooms stay hot. Couldnt get mine to stay below 77. Would turn on AC it would get down to about 73 and quit. Then get hot again. At least there's a dispensary down the street. But it's pricey compared to Washington, Oregon, and Michigan.

I specifically requested a handicap room with a roll in shower and I got neither. The room itself is small but big enough to move around but there were stairs to my room. And the only way to get to my room while avoiding the stairs was from the back door which is locked so someone had to open it for me every time I came in. The bathroom door is frosted glass so in the morning all the light pours into the room through the door. It also has gaps on both sides big enough you can almost stick your hand through. The shower ended up being moot because the water pressure was a dribble at best. $25 for parking is outrageous as well. The location is great but thats about it.

Great Location and town, the hotel on the other hand guest service was horrible at the front desk. We reserved 2 rooms for 3 days. I room totally fine, the other the toilet was broken the entire time. When asked to fix multiple times per day, the General Manager on our final night offered to move us. 8pm and leaving in the morning really....? Offered a discounted rate that never happened. The front desk girls offered a toilet plunger with a discussed face and told us we were on our own. After a day we called again for the manager to be completely rude and unprofessional. I am saddened to say this was our 1st bad experience staying at a Marriott Hotel. I hope this review finds the right person and others don't receive the same treatment. John and the other nice lady working the lounge were both so nice, I wish everyone had the same guest service standards. We traveled from San Diego to Kansas City.